in line to eat at Baron's to be told that there'd be an hour wait unless we wanted to eat in the bar could've gone straight there and saved 15 minutes. At 4:30 we went to the desk to check room had been ready for a while, but they 'didn't have a chance' to call us. They told us our room would be ready by 4:00 and they'd call us. The pool bar entrance becomes off-limits b/c it's just inside the concert venue gate and there's a major fuss about no one entering that gate prior to concert, requiring a long circuitous trip thru the casino and back, juggling drinks. Cons: When there's a concert, poolside service shuts down so it's self-serve. These are the reason for 4 stars, b/c these features did outweigh the cons below. Pros: Room was luxuriously perfect with quality linens, fridge, coffee, immaculate, modern, nice toiletries, robes on request great live music/dancing lovely pool area.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

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